Refund Policy

Thanks for shopping at Oakare.

All Oakare items are delivered directly from our factory partners, and every order is inspected together with you at the point of delivery. Please read this policy carefully — it works differently from a standard online return policy.

Delivery Inspection & Exchange

  • Every item is inspected by you in front of our driver at the time of delivery.
  • If you notice any damage or defect, you may reject the item on the spot — our driver will take it back immediately. No need to arrange return shipping yourself.
  • Rejected items are replaced, not refunded: we will redeliver a correct, undamaged item to you within 7 working days.
  • Once you have inspected the item and signed for delivery with no issues noted, the order is considered final. No returns, exchanges, or refunds will be accepted after signed acceptance.

When a Refund Applies

A refund (as opposed to a replacement above) is only available in two situations:

  1. Item not as described: what you received doesn't match your order (wrong product, spec, or variant).
  2. Item not received: your order was not delivered to you.

Damage or defects caught and rejected at the point of delivery are handled as a replacement (see above), not a refund.

Refund Process

  • Contact us with your order details and, where applicable, photos showing the mismatch.
  • Once we verify the issue, we will notify you of the outcome.
  • Approved refunds will be issued to your original payment method within 30 business days, subject to your bank or card issuer's processing time.

Shipping

  • Because inspection happens at your doorstep, there is no return shipping cost for items rejected at the point of delivery.
  • Items that are not rejected at delivery are not eligible for return shipping or collection afterward.

Contact Us

If you have any questions about your delivery or this policy, contact us at oakaref2c@gmail.com.